Quality Management (QM)

About Dr. Nigel Croft

Dr. Nigel H. Croft has been actively involved in quality management since 1974 and is recognised as one of the world's foremost experts in quality management system and conformily assessment of management systems. Among his many professional activities, he currently holds senior management positions and server as a non-executive board member of a number of commercial and non-profit organisations in the United Kingdom, Switzerland, Middle East, Asia and South America. After over 15 years of active involvement with ISO/TC 176, he was appointed as chairman of its subcommittee SC2 in Feb 2010, with responsibility for the ISO 9001 requirements standard and the ISO 9004 guidelines standard, among others. IOS/TC 176/SC 2 has participation from over 80 countries represented via their National Standards Bodies, as well as liaison organisations representing industry groups and other interested parties. Dr. Croft is also an active member of ISO's joint technical coordination group, responsible for the alignment of all ISO's management system standards. Born in the UK, Nigel holds a first class honour degree in Natural Sciences from Cambrige University, England and a Doctorate in Materials Science from Sheffield University. He is a Chartered Engineer in the UK, a Fellow of the Chartered Quality Instutite and a senior member of the American Society for Quality.  

Business Administration

About Professor Diego A. Comin           

· Diego Comin is an Associate Professor of Business Administration at Harvard

Business School since 2007. He is also Research Fellow at the Center for

Economic policy Research and Faculty Research Fellow in the National Bureau of

Economic Research’s Economic Fluctuations and Growth Program.

· Comin is a fellow of the Institute of New Economic Thinking (INET) and his work

have been supported by the Gates Foundation, the National Science

Foundation, the C.V. Star Foundation, and the Zentrum für Europäische

Wirtschaftsforschung (ZEW). 

· Comin has also advised the

government of Malaysia on its development strategies and consulted for

the World Bank, IMF, Federal Reserve Bank of New York, Citibank,

Danish Science Ministry, and the Economic and Social Research Institute

(ESRI) of the government of Japan. 

· Comin teaches his elective course

(Drivers of Competitiveness) in the MBA program and also a module in the

executive program (Program for Leadership Development).

· For four years, Comin has taught in the MBA first year required course:

Business, Government and the International Economy (BGIE). He has also

designed and led immersion programs in Peru and Malaysia.

Awards and Honors

· Speaker, “If Technology has Arrived Everywhere, Why has Income Diverge?”

World Economic Forum, New Champions Meeting, Dalian, China. (2013)

· Keynote Speaker at V ZEW / MaCCI Conference on the Economics of

Innovation and Patenting. (2013)

· Apgar Award for Innovation in Teaching for the  Malaysia IXP. (2013)

· Keynote Speaker at Future Challenges of Economic Research Conference on “R&D,

Innovation and Growth.” Danish Agency for Science, Technology and Innovation

(2011)

· Keynote Speaker at Dynamics of Institutions and Markets / DIME European Network of Excellence on “The Dynamics of Firm Evolution: From Micro-patterns to Aggregate Behavior” (2009)

· Keynote Speaker at Internationale Weiterbildung und Entwicklung gGmbH /

InWEnt Conference on “Promoting Innovation” (2009)

What We Do

We custmize every menu and servise to meet your needs. Our talented chefs and staff create lavish unique pariies for everone's enjoyment. SMR catering has been serving to make your party dream come true. We offer corporate catering, charity fundraisers, cocktail events, dinner parties, galas and wedding.

Why Us ?

From informal cocktail party for 10 to a formal event for 100, our goal is to make your event stress free and full with enjoyment. Leave to us to worry and work hard so you don't have to.

OUR PEOPLE
Extensive experience and capability in managing various catering project locally. Our capable workforce includes highly trained and dedicated. Our capabilities have been developed through years of experiance providing exquiside tasting ethnic food varieties. To keep ourselves abreast in reserving costumers, our people received training periodically.

ROYYALLEE.co

 konsutan adalah perunding penggubahsuaian rumah yang memberikan khidmat nasihat dengan mudah cara.

 Objektif utama ROYYALEE Konsultan ialah memberi perkhidmatan sebagai perunding berkaitan pemasangan grill, penggubahsuaian rumah dan membuat kabinet dapur.

Oleh itu kami sentiasa berusaha untuk memajukan kemahiran dan pengetahuan untuk memberi perkhidmatan yang lebih baik kepada klien.

Pengurusan Risiko

Risiko merujuk kepada kemungkinan menghadapi kerugian atau menghadapi bahaya

Pengurusan risiko adalah tindakan atau usaha yang dilakukan untuk mengenalpasti risiko yang mungkin wujud dan seterusnya cuba mengurangkan atau menghapuskannya.

•Risiko kekuarangan dalam wang tunai

–Pembayaran tunai lebih tinggi dari penerimaan tunai 
–Disebabkan penjualan kredit, kutipan hutang tidak berkesan dan stok dibiarkan terkumpul terlalu banyak 
–Perniagaan/syarikat perlu merancang kewangan dengan berhati-hati
–Cara :- memohon pinjaman jangka pendek, jual produk secara tunai, kurangkan perbelanjaan dan menguruskan stok dengan lebi efektif

•Risiko hutang lapuk

–Jualan kredit yang tidak dapat dikutip balik 
–Cara atasi : 
–Perlu bijak memilih pelanggan untuk jualan kredit
–Had kredit yang ditetapkan tidak terlalu tinggi 
–Memastikan pelanggan membayar hutang lama sebelum membuat pembelian secara kredit yang baru
 

•Risiko kualiti produk yang rendah

–Kualiti rendah boleh menjejaskan keyakinan pelanggan dan beri kesan negatif kepada prestasi jualan 
–Cara- cara:- 
–Memastikan kualiti produk mematuhi piawaian
–Contoh agensi piawaian kualiti SIRIM
 

•Risiko kekurangan permintaan

–Disebabkan kuasa beli pengguna menurun disebabkan keadaan ekonomi lembap, terdapat barang gantian baru dan berlaku perubahan dalam sosial budaya masyarakat.
–Cara-cara:- 
–Perlu kenal pasti sebab berlakunya penurunan dalam permintaan sesuatu barangan
–Mencari jalan penyelesaian seperti tinjauan pemasaran terhadap kehendak pengguna bagi menghasilkan produk yang berkualiti.

 Proses Pengurusan Risiko

 

•Melibatkan beberapa peringkat:

–Mengenalpasti risiko

•Risiko projek, produk dan perniagaan yang mungkin dikenalpasti

  Peringkat pertama 

•Mengenalpasti risiko yang mungkin 

•Dijalankan sebagai dalam kumpulan: pendekatan brainstroming atau melalui

pengalaman pengurus

 •Jenis-jenis risiko yang mungkin:

–Risiko teknologi

–Risiko manusia

–Risiko organisasi

–Risiko peralatan

–Risiko keperluan

–Risiko anggaran

 

–Menganalisis risiko

•Kebarangkalian berlaku dinilai

•Setiap risiko yang dikenalpasti akan dipertimbangkan sejauh mana kesanya. 

•Ia bergantung kepada pertimbangan dan juga pengalaman yang ada pada perniagaan/syarikat. 

•Hasil proses analisis ini biasanya dipaparkan dalam jadual mengikut kesan sesuatu risiko tersebut

•Risiko yang telah dianalisa dan disusun mengikut ‘rank’, pertimbangan akan dibuat 

•Risiko yang lebih penting akan dipertimbangkan semasa projek. 

•Pertimbangan bergantung kepada kombinasi kemungkinan risiko timbul dan kesannya

 

–Merancang risiko

•Pelan untuk mengatasi risiko (elak atau kurangkan)

•Proses mempertimbangkan setiap kunci risiko yang telah dikenalpasti dan

juga strategi untuk menguruskan risiko tersebut. 

•Ia juga bergantung kepada pertimbangan dan pengalaman perniagaan/

 syarikat

 

 4 strategi pengurusan risiko

 

 *Pengelakan risiko – mengelak dari terlibat aktiviti berisiko 

 *Pengawalan risiko – berhati-hati dalam aktiviti pengurusan 

 *Kesanggupan/ menyerap risiko – sediakan peruntukan menanggung risiko 

                      *Pindahan risiko – pemindahan kepada pihak ketiga ( insurans)

 

 

–Memantau risiko

•Risiko akan dinilai secara berterusan

 •Melibatkan penilaian yang berterusan terhadap risiko yang telah dikenalpasti 

•Proses yang berterusan, pada setiap ‘management process review’, kunci risiko mesti dipertimbangankan secara berasingan dan dibincangkan.